At dtchomicfootweardepotk Holdings, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time prior to shipment. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that cancellation requests must be submitted in writing via email to our customer service team. If your order has already entered the shipping process, the cancellation cannot be processed, and you will need to follow our standard return procedure after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.
Refunds will be issued for the purchase price of the returned items, excluding original shipping and handling fees (unless the return is due to our error). Any applicable restocking fees will be deducted from your refund amount.
If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company or payment processor, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact our customer service team with your order details and proof of purchase. We will investigate the matter and work with you to resolve the issue promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: dtchomicfootweardepotk Holdings
Address: 145 Parnell Road, Parnell, Auckland 1052, New Zealand
Phone: +64 9 378 5621
Email: [email protected]
