Hey there! At dtchomicfootweardepotk Holdings, we’re not just another faceless online store—we’re real people who genuinely care about your experience. Ever since our founder started this journey from a small garage in Auckland, we’ve made it a point to personally respond to every email. Yeah, even the ones with typos (we’ve all been there!).
Got a question about sizing? Need styling advice for those sneakers you’ve been eyeing? Or maybe you just want to chat about the latest trends—we’re all ears! Here’s how you can reach us:
Fun fact: Last month, one of our team members spent an hour helping a customer find the perfect hiking boots for a Patagonia trip. That’s the kind of dedication you can expect.
Honestly, some of our best product ideas came from customer emails. Remember that “I wish these shoes came in olive green” message from Sarah in Wellington? Well, guess what launched last season? (Hint: It sold out in a week.)
Prefer typing over talking? Try our Live Chat during business hours—look for the little icon in the corner. Or fill out our Contact Form if it’s after hours. Either way, we’ll get back to you faster than you can say “free shipping.”
P.S. If you’re ever in Auckland, pop by our office! We’ve got a wall of customer postcards that’ll make you smile—plus, there’s always coffee brewing.
